Guest Post by Melissa Brewer
There’s been a lot of buzz in the call center industry regarding the use of home-based call center agents. While a relatively new phenomenon, the use of US-based workers in geographically dispersed locations has allowed call centers to grow, and manage growth, while maintaining higher levels of customer satisfaction.
In fact, the use of at-home customer service agents has been hailed by many… >>Continue reading How Can You Become An At-home Customer Service Agent?
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Once upon a time, a l-o-n-g time ago, I worked for a major department store’s call center, taking phone-in orders from their catalogs. For those of you who don’t remember what it was like back when you received catalogs in the mail and then either had to pick up the phone or fill out a form and mail it in with a check, you’re… 